I ordered a new Schlage Encode Plus smart wifi deadbolt online. It was obvious that the programming instructions were a bit confusing. ” Get a locksmith “, my husband said, and I’m quite happy that I did. Within five minutes of entering my information on the St. Louis Door & Lock website, I received a callback. The representative asked me what I needed in a very kind way, then he promised that someone will get in touch with me shortly to take care of your problem, and a technician called me back in less than five minutes after that. He requested my personal information and provided me with a timeframe for arrival. Showed up on time and gave me a step by step plan to install the new lock and sent me to relax while he got it done within 20 minutes!! He made sure that I figured how to use the App and made it easy as possible. Wonderful service would definitely recommend his work!